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Leader Profile

ERICA ARNOLD

Medical Billing Manager

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A Medical Billing Manager oversees the entire revenue cycle, from verifying patient insurance to ensuring timely claim submissions and reimbursements. They analyze payment trends, address and resolve claim issues, and collaborate closely with clinical staff and insurance providers. Through meticulous oversight and continuous process improvements to maintain billing accuracy and regulatory compliance, they safeguard the organization’s financial health and foster a culture of efficiency.

Erica Arnold is a forward-thinking Medical Billing Manager with 15 years of expertise in medical billing, coding management, and revenue cycle optimization. Throughout her career, Erica has skillfully navigated the complexities of healthcare reimbursement, regulatory compliance, and operational efficiency. Her dedication to accuracy, streamlined processes, and continuous improvement has been instrumental in driving financial success and organizational growth.

In her current role, Erica oversees the daily operations of the medical billing department, ensuring the accurate and timely submission of insurance claims and patient invoices. She develops and implements strategic initiatives to optimize revenue cycle management, including claims processing, payment posting, collections, and denial management.

Erica’s academic background includes an Associate degree in Medical Billing and Coding, a Bachelor’s degree in Business Administration, and she is currently pursuing a Master of Business Administration (MBA) degree. Her diverse educational foundation provides a comprehensive perspective on financial health and strategic planning, enabling her to seamlessly integrate business acumen with operational efficiency in her role.

Guided by a vision centered on operational excellence, innovation, and teamwork, Erica strives to empower her team, enhance efficiency, and foster strong internal and external partnerships.

As a leader, Erica blends democratic and transformational leadership styles. She values her team’s input, actively involving them in decision-making processes, and fosters a collaborative environment where diverse perspectives are considered. Her ability to inspire and motivate her team is rooted in her emphasis on innovation, professional development, and helping individuals reach their full potential.

Outside of work, Erica enjoys spending quality time with family and friends. She is an enthusiastic supporter of her children’s activities, attending traveling soccer matches and volleyball games as part of their shared family adventures.

“The delivery of mental health and wellness services should be based on the needs of clients and the community.”

Dr. Jessica Headley, President & Chief Executive Officer

Wellness Grove

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