HEAVEN RIOS

With over a decade of customer service experience, Heaven Rios is a dynamic and dedicated Senior Wellness Grove Support Representative committed to transforming the client experience in mental health and wellness services. Since joining Wellness Grove in February 2023, Heaven has been a driving force in creating a seamless, supportive, and empowering environment for clients navigating their mental health journeys.

Her career has been marked by exceptional relationship-building skills, problem-solving expertise, and a results-driven approach honed through leadership roles in sales and customer service. With experience as a Lead Sales Representative and Inbound Call Center Specialist, Heaven has consistently exceeded performance goals, mentored teams, and championed customer advocacy—skills that now allow her to revolutionize client support at Wellness Grove.

At the heart of her work is a profound commitment to service and impact. Heaven doesn’t just provide support—she creates a space where clients feel valued, understood, and empowered. Her ability to streamline processes, anticipate needs, and foster trust ensures that every individual who interacts with Wellness Grove receives the highest level of care and guidance.

Beyond her role, Heaven is a visionary leader in enhancing client experience and operational efficiency. She continuously strives to refine best practices, mentor her team, and drive innovation in the support framework of Wellness Grove.

With a passion for service and a relentless dedication to making a difference, Heaven embodies the mission of Wellness Grove—to provide accessible, compassionate, and transformative mental health support for all.