HOLLY CASTO

With over five years of experience in customer service and healthcare support, Holly Casto is a dedicated Medical Billing Specialist, committed to ensuring a seamless, compassionate, and supportive experience for every client. Since joining Wellness Grove in December 2024, Holly has been instrumental in scheduling appointments, addressing client inquiries, and providing administrative support that enhances access to mental health services.

Holly’s background in medical and clinical support roles has equipped her with exceptional attention to detail, a strong understanding of patient care, and a proactive approach to client engagement. Having worked as a TMS Technician, Clinical Support Specialist, and Patient Care Technician, she has firsthand experience coordinating care, managing medical records, processing insurance authorizations, and ensuring compliance with healthcare protocols. Her expertise allows her to streamline processes while maintaining a warm and empathetic presence for every client.

Beyond her administrative skills, Holly is also a certified Emergency Medical Technician (EMT), STNA, and phlebotomy-trained professional, bringing a deep understanding of patient advocacy, healthcare coordination, and crisis response. Her leadership experience at ARC Psychiatry, where she oversaw office operations and supported staff in delivering high-quality care, underscores her ability to lead with efficiency, reliability, and compassion.

At Wellness Grove, Holly’s mission is to create an intuitive and client-centered experience where every individual feels supported in their mental health journey. Her dedication to service, ability to anticipate client needs, and strong organizational skills make her an invaluable asset to the team.

With a vision of impact that prioritizes client trust, accessibility, and excellence, Holly is committed to bridging the gap between mental health care and the clients who need it most—ensuring that every interaction fosters a sense of connection, clarity, and empowerment.