MACKENZIE KOHL

With over ten years of experience in customer service, Mackenzie Kohl is a dedicated Senior Wellness Grove Support Representative committed to creating a seamless, compassionate, and efficient experience for all Wellness Grove clients. Since joining Wellness Grove in October 2023, Mackenzie has played a pivotal role in ensuring that clients feel supported, informed, and empowered throughout their wellness journey.

Her background in healthcare, customer relations, and management has equipped her with the expertise to navigate complex client needs with empathy and efficiency. Whether scheduling appointments, answering service-related inquiries, or streamlining client interactions, Mackenzie’s approach is rooted in care, precision, and a deep commitment to wellness.

Beyond her role in direct client support, Mackenzie enhances operational workflows, strengthens best practices, and fosters a client-first culture that defines the Wellness Grove experience. Her ability to anticipate needs, troubleshoot challenges, and provide personalized guidance makes her an invaluable asset to both clients and colleagues.

With a background in pre-physical therapy and exercise science, Mackenzie understands the importance of holistic well-being and the critical role mental health plays in overall wellness. She is dedicated to bridging the gap between care and accessibility, ensuring that every client receives the highest level of service with warmth and professionalism.

At the heart of Mackenzie’s work is a vision of impact—one where every client feels heard, supported, and empowered to take the next step in their wellness journey. Through her unwavering dedication and expertise, she champions the mission of Wellness Grove, making mental health care not just accessible, but truly transformative.