ROSITA PAULS-BREWER

With over a decade of experience in customer service and patient advocacy, Rosita Pauls-Brewer is a dedicated Medical Collections Specialist committed to ensuring a seamless, compassionate, and efficient experience for every client. Since joining Wellness Grove in April 2024, Rosita has been an integral part of the client journey, providing guidance, support, and clarity from the moment individuals reach out for care.

Her extensive background in healthcare administration, billing, and patient services has equipped her with the expertise to navigate complex client needs with empathy and efficiency. Having worked in hospital systems, revenue cycle management, and patient solutions, Rosita understands the importance of clear communication, accessibility, and proactive problem-solving—ensuring that every individual who engages with Wellness Grove receives personalized, thoughtful support.

In her role, Rosita excels at scheduling appointments, answering client inquiries, and assisting with administrative processes that enhance the overall client experience. She is a true advocate for mental health accessibility, ensuring that clients feel heard, valued, and empowered throughout their care journey.

Beyond her direct support role, Rosita is passionate about improving processes, streamlining client interactions, and fostering a culture of excellence in mental health services. With a deep understanding of HIPAA compliance, medical scheduling, and patient care coordination, she brings a solution-oriented approach that strengthens the foundation of Wellness Grove’s mission.

Rosita’s work is driven by a vision of impact—one where mental health care is not only available but delivered with the highest level of service, integrity, and compassion. Through her dedication and expertise, she helps bridge the gap between care and accessibility, ensuring that every client feels supported in their wellness journey.